Why is "standard operating procedure" important in Scientific Management?

"Standard operating procedure" plays a critical role in Scientific Management by providing a structured approach to work processes. This ensures that all workers adhere to the same established steps, which leads to predictable and efficient outcomes. In the context of this theory, which was developed by Frederick Taylor, the emphasis is on finding the most efficient way to perform a task and standardizing this method across all workers.

By having a uniform procedure, organizations can minimize variability in performance, reduce errors, and enhance productivity. This consistency is vital for maintaining quality and achieving optimal output. In essence, when workers follow the same procedures, it not only streamlines operations but also facilitates training and performance assessment, making it easier to identify areas for improvement.

In contrast, the other options mention aspects like creativity, flexibility, and documentation. However, in the framework of Scientific Management, the primary goal is efficiency and predictability through standardization, rather than encouraging personal creativity or flexibility, which might introduce variability in operational outcomes. The elimination of the need for documentation is also contrary to the principles of Scientific Management, as documentation is key for assessing procedures and training.